Terms of sale

1. After receiving an order through the site, the seller is required to make a phone confirmation.

2. After confirmation of the order by the buyer, the order is irrevocable.

3.The seller undertakes to deliver the ordered products correctly and within the stipulated time

4. In case of any change, the seller is obliged to inform the buyer when confirming the order by phone.

In connection with the above, the provisions of the Consumer Protection Act are contracts concluded at a distance

Article 64

(1) The trader is obliged, before the conclusion of the distance contract, within a reasonable time to inform the consumer about:

1) its name, that is, the name and address to which the consumer may object;

2) the name and main characteristics of the product;

3) the price of the product, including all taxes;

4) the cost of delivery, if the contract also includes delivery that is not free of charge;

5) the method of payment, as well as the manner and time of delivery of goods or provision of services;

6) after-sales services (availability of services and spare parts and other similar services);

7) guarantees accompanying the goods or services

8) the right of the consumer to unilaterally terminate the contract referred to in Article 66 of this Law, the term of termination and cases in which, in accordance with this Law, that right is excluded;

9) conditions for termination of a contract concluded for an indefinite period or for a period longer than one year;

10) the cost of using the means of distance communication when these costs are not calculated at the basic tariff;

11) the validity period of the offer;

12) the shortest period for which the contract can be concluded, if it is a contract for continuous delivery of goods or continuous provision of services.

(2) The notification referred to in paragraph 1 of this Article must contain clearly stated commercial intent of the trader and must be clearly legible, clear, easily visible and adapted to the means of distance communication used.

(3) If a telephone is used for the conclusion of the contract, the trader shall be obliged at the beginning of the communication to indicate to the consumer his identity and the commercial purpose of the call.

(4) The notice referred to in paragraph 1 of this Article shall be obligatory given in accordance with the principle of conscientiousness and honesty and in accordance with the principles of protection of persons who cannot express their will independently and must contain a warning that the contract, in the name and for the account of a minor or a legally incompetent person , can only be concluded by his legal representative.

Confirmation of prior notification

Article 65

(1) The trader shall be obliged to timely issue to the consumer a confirmation of the prior notification in writing, on paper or in any other accessible, durable medium to the consumer, at the latest at the moment of delivery of the goods, or on the day of commencement of service, unless the confirmation is in that form, was delivered to the consumer before the conclusion of the contract.

(2) The certificate referred to in paragraph 1 of this Article shall contain the information referred to in Article 64 of this Law.

(3) The trader shall not be obliged to issue the certificate referred to in paragraph 1 of this Article in the case of concluding a contract for the provision of a one-time use of means of distance communication charged by the operator, but shall be obliged to inform the consumer in an appropriate manner about the address of the trader's headquarters to which he may object .

Execution of the contract within the deadline

Article 71

(1) The trader is obliged to execute the distance contract at the latest within 30 days from the day when the consumer placed his order, unless otherwise agreed.

(2) If the trader fails to execute the contract within the time limit referred to in paragraph 1 of this Article, that is, the ordered goods are not in stock or unable to provide the ordered service, he shall be obliged to inform the consumer without delay, and the consumer may terminate the contract or leave the trader is given an additional deadline to execute the contract.

(3) In the event of termination of the contract referred to in paragraph 2 of this Article, the trader shall be obliged to return to the consumer the amount paid not later than 30 days from the date of sending the notification referred to in paragraph 2 of this Article, plus interest on arrears for the period from the receipt of the written notice of termination of the contract until payments.

Prohibition of delivery of goods or services without consumer order

Article 73

(1) It is forbidden to deliver goods or provide a service which the consumer has not pre-ordered, if it is a freight business.

(2) If the trader delivers the goods or renders the service referred to in paragraph 1 of this Article, the goods or services shall be considered as a propaganda gift of the trader.

(3) A provision in the general terms and conditions of business or an offer of a trader sent without the prior order of the consumer stating that the consumer's silence means acceptance of the offer is null and void.

(4) The provisions of para. 1 to 3 of this Article shall not preclude the application of regulations on the tacit renewal of contracts.

Article 66

(1) The consumer has the right, without giving reasons, to unilaterally terminate the distance contract within seven working days from the day of receipt of the goods, or for services from the date of conclusion of the contract or receipt of the certificate referred to in Article 65 of this Law, if receipt of the certificate has followed after the conclusion of the contract.

(2) The consumer has the right to unilaterally terminate the contract within three months from the day of receipt of the goods, or for services from the date of conclusion of the contract, if the trader has not issued him the certificate referred to in Article 65 of this Law.

(3) If the trader submits to the consumer the certificate referred to in Article 65 of this Law within three months from the day when the consumer received the goods or services from the date of conclusion of the contract, the period referred to in paragraph 1 of this Article shall start to run from the day of receipt of the certificate.

Unilateral termination of contract

Article 67

(1) The distance contract shall be terminated by sending written notice to the trader.

(2) The contract shall be considered terminated when the trader has received the notification referred to in paragraph 1 of this Article.

(3) The contract is terminated if the notice of termination is sent within the deadlines referred to in Article 65 of this Law.

Consequences of unilateral termination of contract

Article 68

(1) In the event of unilateral termination of the contract, the consumer is obliged to return the goods received to the merchant at his own expense as soon as possible, and not later than 30 days from the day of notification referred to in Article 67, paragraph 1 of this Law.

(2) The consumer shall not be liable for the damage suffered by the trader due to termination of the contract and shall not be obliged to pay compensation for damages, or any other compensation, costs, interest or penalty for termination of the contract.

(3) The trader is obliged to return to the consumer as soon as possible, and no later than 30 days from the day of receipt of the termination notice, the full amount paid by the consumer under the contract up to the moment of termination, plus the amount of default interest from receipt of the written notice on termination until disbursement.

Exceptions to the right to unilaterally terminate a contract

Article 69

The consumer is not entitled to unilaterally terminate a distance contract unless otherwise agreed, in the case of a contract on:

1) the provision of a service the provision of which began with the express consent of the consumer before the expiry of the period within which the consumer was entitled to seek termination of the contract;

2) the sale of products whose price depends on movements in the financial market that the trader could not influence;

3) the sale of a product made to the specification of the consumer or adapted to the personal needs of the consumer or a product which by its nature cannot be returned or is subject to rapid deterioration;

4) the sale of audio and video recordings and computer programs that the consumer has unpacked;

5) sales of newspapers, periodicals and magazines;

6) games of chance.

Guarantee of quality

Alexshop.me guarantees the quality of its products. All products are original brands. The guarantee provider, within the warranty period, at its own expense ensures the elimination of defects and defects of the products resulting from inconsistencies of the actual with the prescribed or declared characteristics of the product quality. In the event of default, the warranty provider will replace the product with a new one or refund.

The warranty period begins on the day of sale of the product, which is entered in the warranty certificate and stamped and signed by the authorized seller. The Buyer loses the right to a warranty if the defect is caused by failure to comply with the instructions given and if any repairs have been made to the product by unauthorized persons.

In order to avoid misunderstandings, it is the responsibility of the customer to inspect the product during the delivery and to indicate any mechanical damage, as well as damage caused during transportation, as later complaints and complaints are not taken into account.

Payment security

In the process of online payment `` W2 Company`` d.o.o. Podgorica, at no time does it have access to the payment card information you entered, as well as your bank account and other information. Alexshop.me relies solely on information about successfully authorized payment received from the bank. Alexshop.me only has access to information that you directly provided to the system (your contact and other information necessary for the delivery of the product).

At no time is payment card information available to our system, and therefore `` W2 Company '' d.o.o. Podgorica shall not be held responsible for any misuse thereof.

In case payment authorization is denied, `` W2 Company`` d.o.o. Podgorica cannot enter into the reasons for refusal which are completely in the domain of the customer's relationship as the owner of the payment card and the bank that issued the card to the customer.

Card payment does not change the privacy policy of your information as defined by the general terms of the company and is not used to share your information with third parties. Your personal information is used to contact the system with you, and may only be provided to third parties in accordance with the procedure prescribed by law.

Online payment protection

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider.

Ordered products or services are paid online by one of the credit and debit cards: MasterCard®, Maestro® or Visa. If the transaction is successful you will be returned to our site with a notification that the payment has been successfully completed. In case the payment failed, you will be returned to our site with information about the failed payment and you will be able to make another payment or choose another payment method. Upon receipt of this confirmation, the seller agrees to send the shipment within 5 (five) business days. Once the shipper (Montenomax or DHL) receives the shipment from the seller, the seller is no longer responsible for the further course of delivery and any delays and problems that may arise regarding the further manipulation and delivery of the goods.

All payments will be made in Euros (EUR).

Copyright

W2 Company d.o.o. Podgorica owns the copyright to all of its own content (text, visual and audio materials, databases) displayed on this Website.

W2 Company d.o.o. Podgorica is the owner of the brand ALEXSHOP.

ALEXSHOP is a trademark / registered trademark of WIPO (World Intellectual Property Organization). Any unauthorized use of the ALEXSHOP mark will be considered copyright infringement.

Any unauthorized use of any content on this site will be considered a violation of copyright and is also punishable under the Criminal Code of Montenegro and the owner of the rights under the Law on Copyright and Related Rights is entitled to judicial protection and to compensation for damages caused by such actions.

Any unauthorized download, recording, modification, copying, printing, public display and reproduction, distribution or otherwise public posting, in whole or in part, of images and video content, etc., from this website and posting on other websites, social networks or anywhere.

Each time you access this site or any part of it, it is considered that the user is aware of and fully accepts the rules and possible risks arising from its use.

W2 COMPANY D.O.O. & ALEXSHOP.ME will strive to be as accurate as possible in the descriptions and prices of our products, but we cannot guarantee that all information and prices are accurate and true.

NOTE:

By accepting the terms of sale, you agree to be bound by all the terms and conditions of this site, such as: privacy policies, terms of sale, deliveries and shipments, secure payments, right of return.